Monday nights Iowa caucuses were supposed to offer America a first look at the Democratic Partys frontrunner in the 2020 presidential race, based on the results of the first primary battle. That didnt quite happen. Instead, after a chaotic night full of errors and mismanagement, the party had still failed to name a winner by the next afternoon. While party leaders and pundits alike are struggling to figure out what went wrong, it looks like a hastily built and reportedly insufficiently tested smartphone app is at the center of the disaster.
The fears that the Iowa Democratic Partys smartphone app would compromise the Iowa caucus results were, in the end, well-founded. But the issue doesnt appear to have been the work of foreign hackers determined to infiltrate our democratic process. No, it was probably something much more ordinary: The app didnt work very well.
For 2020, the Iowa caucus process was slightly revamped. Instead of one set of results, as in all previous years, there would be three. (Voxs Andrew Prokop explains how this all works.) In addition to this complication, the actual number of votes each candidate received would also be counted and reported; in previous contests, all precincts had to report was the name of the winner. All those results would be reported by the precinct chair through a newly developed smartphone app. If the precinct chair could not or did not want to use the app, they could report the results over the phone. Also for the first time this year, there would be a paper trail of every vote, with caucus-goers recording their choices on pieces of paper collected by their caucus precinct chair.
The caucus process itself the part where everyone casts votes seems like it went just fine. It was in volunteers reporting the results where everything fell apart. Early on, volunteers complained that they were unable to download, log into, and use the app as instructed. According to the New York Times, many precinct chairs didnt use the app at all, citing difficulty downloading or using it. These volunteers said they had always preferred to call in the results as they had in the past, and thats what many of them tried to do when the app wasnt working. Many reported that phone lines at party headquarters were busy for hours, as potentially hundreds of volunteers from more than 1,600 precincts tried calling in their results. Its unclear so far why the phone center had so much trouble responding to the calls. Some precinct chairs even tried taking photos of their results and hand-delivering them to Iowa Democratic Party headquarters in Des Moines, and even then they werent able to get through to party officials.
By the end of the night, the Iowa Democratic Party issued a statement blaming inconsistencies in the reporting of three sets of results, and said it would have to validate them via the paper trail. The statement also said that the app was not hacked, nor did it malfunction. A second statement issued Tuesday morning offered a more detailed account:
As precinct caucus results started coming in, the IDP ran them through an accuracy and quality check. It became clear that there were inconsistencies with the reports. The underlying cause of these inconsistencies was not immediately clear, and required investigation which took time.
As part of our investigation, we determined with certainty that the underlying data collected via the app was sound. While the app was recording data accurately, it was reporting out only partial data. We have determined that this was due to a coding issue in our reporting system. This issue was identified and fixed. The applications reporting issue did not impact the ability of precinct chairs to report data accurately.
Many questions remain about the smartphone app at the center of this debacle, especially in terms of security. Ahead of the caucuses, Iowa Democratic Party leaders refused to disclose who developed the app, arguing that if potential hackers didnt know who made the app, it would be that much harder for them to figure out how to hack it.
Multiple volunteers reported busy signals and hold times over an hour, when they tried calling the party headquarters
Kerem Yucel/AFP via Getty Images
We now know that the app was built by a for-profit company called Shadow, Inc., which promotes itself as a company that develops affordable and easy-to-use tools for teams and budgets of any size for the progressive movement. State campaign finance records obtained by HuffPost show that the Iowa Democratic Party paid Shadow $60,000 to build the app last November, and sources briefed on the app by the party told the New York Times that the app was developed in just two months and never tested at a statewide scale. Shadow did not respond to multiple requests for comment.
The situation with Iowas caucus reveals the risks associated with technology, in this case with a mobile app, but more importantly that there needs to be a low-tech solution in order to recover from technological failures no matter the cause, Marian K. Schneider of Verified Voting told Recode. Its clear that mobile apps are not ready for primetime, but thankfully Iowa has paper records of their vote totals and will be able to release results from those records.
Shadow, nevertheless, hardly seems like it will disappear after Iowa. The Nevada Democratic Party has already paid Shadow for services ahead of its Democratic primary on February 22. Nevada Democratic Party Chair William McCurdy II provided the following statement on Twitter:
NV Dems can confidently say that what happened in the Iowa caucus last night will not happen in Nevada on February 22nd. We will not be employing the same app or vendor used in the Iowa caucus. We had already developed a series of backups and redundant reporting systems, and are currently evaluating the best path forward.
Shadow has also worked with a number of Democratic presidential candidates. Pete Buttigieg, for example, has several ties to Shadow. Federal Election Commission (FEC) filings show his campaign paid Shadow tens of thousands of dollars for various services in recent months. Joe Bidens campaign also paid Shadow, as did Kirsten Gillibrands. One of Shadows investors is Acronym, a well-funded Silicon Valley-based progressive nonprofit that also runs a political action committee. David Plouffe, the former campaign manager for Barack Obamas presidential campaign, sits on the board.
In a statement, Acronym said it was merely an investor in Shadow and did not provide any technology to political parties or campaigns.
There is no evidence of any improprieties, although many have expressed concern about the secrecy of Shadow and its relatively untested products being trusted in the Democratic primaries. A bit of sleuthing reveals that many of the people who have identified themselves as Shadow employees on LinkedIn previously worked for Hillary Clintons 2016 presidential campaign. Shadow itself doesnt currently list any staff members names on its website.
Iowa Democratic Party representatives, however, have insisted that they are confident in the security of the app, that they had done run-throughs of the caucus process, and that they anticipated the night would go smoothly with few hiccups. Fears over the apps security, in the end, might have been misplaced. But the app appears to have played a major part in the Iowa caucus disaster nonetheless.
Without results, candidates were at something of a loss on how to respond. While Buttigieg declared victory in a speech, the Sanders campaign released unverified internal numbers that showed the Vermont senator with a large lead. The Buttigieg campaign later released numbers of its own, although they were less comprehensive than the Sanderss campaigns. After many preliminary reports showed that Biden did much more poorly than expected in the caucuses, his campaign issued an angry letter to the Iowa Democratic Party blaming it for acute failures and demanding full explanations over what went wrong. Elizabeth Warren, meanwhile, didnt address the delayed results and, in a speech, told her supporters that the race was too close to call.
The results will be reported at some point, of course, but the damage has likely been done. The trust in the Iowa caucus process has been severely compromised, and there are renewed calls to prevent Iowa and its unusual process from being the first nominating contest in next the presidential election. Candidates are now on to New Hampshire, where the first primary will be held next Tuesday, February 11. Eleven days after that, Nevada will hold its caucus, perhaps with the help of Shadow and the baggage of the technology companys secrecy not to mention its shoddy track record.